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FAQ

Answers to common questions about our tea, brewing, and care.

Tea Basics

I'm looking for a caffeine-free tea.

We recommend our Herbal Tea lineup — made not from tea leaves, but from Korea's own roots, berries, and leaves. Where the West has chamomile, lavender, and rooibos, Korea has its own colorful herbal teas: mugwort, Korean raisin tree fruit, pumpkin, and persimmon leaf. Completely caffeine-free, so it's safe for pregnant women and children, and easy to enjoy even late at night.
Signature herbal teas: Mugwort Tea, Pumpkin Tea, Korean Raisin Tree Fruit Fruit Tea, Persimmon Leaf Tea.

I'm new to tea — what would you recommend?

You can choose based on two things: form and caffeine level.

By form:
Tea Bag — individually packed for a quick, easy cup anytime, anywhere.
Loose Leaf — the full aroma and flavor of whole tea leaves, great for multiple steeps (3+) with teaware.
Matcha — finely ground tea leaf powder; whisk it straight or blend into a latte.
Gift Set — a curated pairing of teaware and tea, perfect for gifting.

By caffeine level:
Green Tea & Matcha — naturally caffeinated, great for waking up or staying focused.
Roasted (Hojicha) & Oxidized Tea (Jaeksal) — roasting or fermenting the leaves lowers the caffeine and brings out a nutty, deep flavor.
Herbal Tea (Non-Caffeine) — made from Korea's own roots and fruits like mugwort and pumpkin; caffeine-free, so it's gentle enough for late nights, pregnancy, or kids.

Leaf Tea

How do I open and store the leaf tea pouch (tin-tie)?

Cut off the top of the tin-tie with scissors, then roll and reseal it after each use. The wire strip (tin-tie) at the top of the package keeps it sealed — cut about 2–3cm off the top, and after each use, roll the opening down and fold the tin-tie to hold it closed. This helps keep the aroma fresh for longer.

What does "3 times" on the recipe on the back of the package mean?

It means you can re-steep the same leaves up to 3 times. Our loose leaf teas hold up beautifully to multiple steeps — it would be a shame to brew them just once. Enjoy how the flavor shifts, from the bright aroma of the first steep to the deeper notes that come out in the second and third.
Example: steeping 3g of leaves in 200ml of water, three times, gives you a generous 600ml of tea in total.

Tea Bags

Are the tea bag filters safe in hot water?

Yes — they're made with a plant-based, biodegradable PLA filter. All of our tea bags use PLA filters made from corn starch. No microplastics or hormone-disrupting chemicals are released, even in boiling water, so you can enjoy your tea with total peace of mind.
You can find more details in our journal: read more here.
View the official microplastic test report (KATR).

Matcha

Ceremonial vs. Premium: what's the difference?

Ceremonial uses early spring leaves. It's sweet and rich — best on its own.
Premium uses later leaves. It's a little bitter — great for lattes.

Does it have caffeine?

Ceremonial and Premium: yes.
Hojicha Matcha: a little.
Mugwort Powder: none — it's made from an herb, so it's naturally caffeine-free.

No bamboo whisk? No problem.

Shake the matcha and water in a small jar, or use a milk frother.

How do I store it?

Close the lid tightly and keep it in a cool, dark place. For long storage, use the fridge or freezer. Matcha soaks up smells easily, so seal it in a zip bag.

How many cups are in one tin?

About 20 straight cups (2g each) or 10 lattes (4g each).

Teaware

How do I clean my bamboo matcha whisk?

It's easy — no breaking in and no fussy cleaning.
1. Rinse it under running warm water right after use. Don't use soap.
2. Gently shake off the water.
3. Let it dry fully, standing up, in a well-aired place.

Tip: Soak the whisk in warm water for a minute before each use. It softens the tines so they don't break. Don't leave it soaking for a long time, as bamboo can bend.

Shipping

Where do you ship to?

We currently ship to: Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, the United Arab Emirates, the United Kingdom, and the United States. If your country isn't listed, please contact us — we may be able to arrange shipping on request.

How long does it take to process my order?

Orders typically take 1–2 business days to ship after payment is confirmed, excluding shipping transit time.

What shipping method do you use?

International orders ship via EMS (Korea Post International). Delivery time after shipment varies by destination country and local customs processing — once your order ships, you'll receive a tracking number by email so you can follow its progress in real time.

How much does shipping cost?

Shipping fees vary by region and will be calculated at checkout. The exact amount depends on your destination country.

Can I track my order?

Yes — once your order ships, you'll receive a tracking number by email so you can follow its progress.

What if my package is delayed, lost, or held in customs?

Please contact us with your order number and we'll help track it down with the carrier. Note that once a package clears customs, further delays are outside our control.

Returns, Exchanges & Refunds

Can I return or exchange an item?

You have 14 days from receiving your item to request a return. Items must be unused, in their original packaging, with all tags/seals intact, and accompanied by proof of purchase. For hygiene and food-safety reasons, opened or used tea products cannot be returned.

What if I received a damaged, defective, or wrong item?

Please contact us within 7 days of delivery with your order number and photos of the issue. We'll cover the shipping cost for the exchange or refund, and send a replacement or issue a refund once confirmed.

How are refunds processed?

Once your return is received and inspected, we'll issue your refund to your original payment method. Processing time depends on your bank or card issuer.

Can I exchange for a different product?

We currently don't offer direct exchanges. Please return your original item for a refund and place a new order for the item you'd like instead.

Wholesale (B2B)

Who can apply for a wholesale account?

Our wholesale program is designed for cafes, tea rooms, restaurants, and hotels looking to serve Magpie & Tiger tea to their guests.

How do I sign up for a wholesale account?

1. Submit the wholesale application form on our website.
2. Our team reviews your submission.
3. Once approved, you'll receive a confirmation by email and text message.
4. Your wholesale account is now active — you can start ordering at wholesale pricing.

Is there a minimum order quantity?

Yes — the minimum order quantity depends on the product:
Matcha (500g bag): minimum 8 units (4kg total)
Tea Bag (100-count box): minimum 3 units (300 tea bags total)
Loose Leaf Tea (200g bag): minimum 5 units (1kg total)

How much does shipping cost for a wholesale order?

Estimated international shipping cost for a minimum-quantity order is roughly:
Matcha (8 units / 4kg): approx. $70
Tea Bag (3 units / 300ea): approx. $76
Loose Leaf Tea 200g (5 units / 1kg): approx. $47
Estimates only, converted from KRW — actual freight cost will vary by destination country and carrier, and will be confirmed at the time of order.

How long does it take for my order to ship?

Orders typically take 1–2 business days to ship after payment is confirmed, excluding shipping transit time.

Can I try samples before placing a full wholesale order?

Yes — check out our Sample collection to try before you commit to a full wholesale order.