Refund policy

ORDER

We are usually unable to change or cancel an order after you've placed it.

Please check that the item(s) in your cart are correct before checking out. Orders cannot be changed or cancelled once placed.

EXCHANGE

We currently do not offer exchanges. If you would like to exchange your purchase, you may return the item for a refund and place a new order.

RETURNS

Return shipping costs are calculated based on the product weight according to the rate table and are not a fixed flat fee.

Magpie&Tiger reserves the right to refuse returns that do not meet our return requirements.

If you believe your product is defective, please email us at hello@maginot.kr with your order number, name, and a photo of the defect. Our team will review and advise you on the next steps.

Returns are accepted within 14 days of receipt for unused products only.

Please note that returns will not be accepted if the original packaging (tin, pouch, or box) has been opened, is missing, or is damaged.

If a return is rejected after inspection, the product will be sent back to you at your expense, and no refund will be issued.

Refunds will be processed within 3 business days after the returned item has been received and inspected.

Refunds can only be issued to the original payment method (including prepaid credit cards).

For returns due to a change of mind or undeliverable packages, both the original shipping fee and return shipping fee will be charged to the customer. Please note that the return shipping fee may differ from the original shipping fee.

If the recipient's information is incorrect or cannot be verified, the package may be returned, and round-trip shipping fees will be charged to the customer. Please ensure that all order information is accurate before completing your purchase.

RETURNS PROCESS & REFUNDS

To start a return, please email us at hello@maginot.kr with your order number and reason for return. A return approval email will be sent to you once reviewed.

After approval, we'll let you know how to send your package back — depending on your location, this may be a prepaid return label we provide, or instructions for arranging your own return shipping at your cost. If a label is provided, please ship the item within 3 days of receiving it.

All fees related to return shipping are the customer’s responsibility and may be deducted from your refund amount.

All returns are individually reviewed to confirm the item is unused and unopened, and the final decision is at the sole discretion of Magpie&Tiger.

Sales tax and shipping tax charged at checkout are government-imposed taxes that are automatically remitted to local tax authorities and are non-refundable. As these taxes are not collected or held by us, they are not eligible for refund even if the item is returned.

Excessive, unreasonable, or fraudulent returns — as well as violations of this policy — may result in future orders or returns being denied. This policy is in place to ensure the best possible service for our customers.